Frequently Asked Questions

What is Escape key?

We design rooms which contain a series of challenging puzzles. Your goal is to use critical thinking and teamwork to follow the clues, complete all of the tasks set before you, and ultimately escape the room.

When should I arrive?

You should aim arrive 5-10 minutes before your scheduled reservation. If you are more than 15 minutes late, we may not be able to accommodate you, as we have a schedule to keep to with other groups throughout the day.

How many people can go in a room?

Our rooms usually allow up to 8 people working together, but this number may vary according to location. If you have more than the maximum number, give us a call and we can work on accommodations. 

Will there be others with us in the room?

If you are not a corporate group and do not have enough people to fill the room, you may meet another group in the room with you. If you'd like for your room to be private, we allow you to pay for additional players in order to reserve those spots from being booked. Just keep in mind that more players means more ideas to lead to success. 

What if we get stuck on a puzzles?

Although we want you to get the most out of your experience through solving the puzzles on your own, we don't want one puzzle to bog you down. To make sure this doesn't happen our staff are available to provide hints to nudge you towards to answer, but they will never provide the answer for you. 

I scheduled a time but I'm not going to be able to make it! What should I do?

All sales are final, so if you cannot make your session, we do not offer refunds. However, if you give us a call with enough notice, we can allow you to reschedule your booking for another time that works for you. 

What is the Corporate Discount?

Employees of select companies receive a 20% discount on most admission fees. To receive this discount enter the number of eligible participants in the designated box on the reservation page. If non-eligible players are part of your group simply enter those in the regular "Adults" box. Players receiving this discount must show proof of employment (e.g. work ID card) when arriving for the session. If your company is not yet eligible for this discount, please call us to discuss the criteria. 

Why Escape Key?

Whether you are a high school student or a business executive, the Escape Key experience will exercise your intellect in a new and unique way. You will not need to rely on outside knowledge or trivia, but rather on skills such as pattern recognition and communication, as well as good old common sense. Puzzles will tend to a common theme but may reference a wide variety of subjects, enhancing your understanding of pop culture, geography, and even technology.

Do we need a reservation?

Yes. While appointments can be made onsite, it is likely that we will be booked for the next few hours, or even days. If you have a promotional code, you need to book at least 12 hours in advance using your code at checkout.

Am I going to be locked inside the room?

No. While we do like keys as physical representations of your good ideas, the door to the room will not actually be locked, and you are free to leave at any time. 

Is this family friendly? Can we bring kids?

Yes, and yes! Our rooms do not contain any adult content or dangerous material. 

What is CaretCard?

CaretCard is a new membership card that combines Escape Key with the Tim Tang Test, the precursor of our business. Completely free to attempt, the Tim Tang Test is an online series of 250 puzzles launched in 2007, with over 4 million visitors to date. CaretCard membership cost $10 and is valid for two years after activation. Here are the benefits:

- Minimum 20% off first attempts in any game

- Minimum 50% off second attempts on any game

- E-mail promotions and invites to events (such as new game introductions) 

- Eligible to win cash or other prizes in online trivia nights, puzzle hints, and other activities and contest affiliated with the Tim Tang Test

- Eligible for referral bonuses